Return Policy

wizzlehome looks forward to handling the delivery and shipment of your building materials: from our factory to the port of loading, during ocean shipping, and upon arrival at the destination port.

With our logistics expertise, we provide you with competitive sea freight, timely customs clearance, cargo tracking and insurance service to ensure that your building materials arrive at the destination safely and on time.

You only have to provide your destination port address and contact information, then confirm the arrival time of the materials at the port of destination, and we’ll take care of the rest.

Learn about detailed delivery process below first:
01. wizzlehome Factory

02.Export Transportation (Chinese Forwarder)

03.Port of Loading (Export Customs Clearance)

04.Ocean Shipping (Ship company)

05.Port of Destination (Import Customs Clearance)

06.Import Transportation (Local Forwarder)

07.Customer Location

Through the process below, our customers only need to do 2 steps:
1.From Factory to Port of Loading

01. Customer

Offer your destination port address and contact information to Chinese forwarder.

02. wizzlehome

Offer volume and weight of the products to Chinese forwarder

03. Chinese Forwarder

Contact with ship company for the shipping space

04. Chinese Forwarder

Deal with export transportation. Arrange trucks to transfer the products from the factory to the origin port

05. Chinese forwarder

Deal with export customs clearance
2.During OceanShipping

01. Local Forwarder

Deal with export customs clearance

02. Local Forwarder

Deal with transportation. Arrange trucks to transfer the products from destination port（warehouse） to customer’s designated location

3.When Arriving Destination Port

01. Chinese Forwarder

Monitor the cargo status. Inform customer if any irregularity occurs with regard to the customs declaration

02. wizzlehome

Offer customs clearance information to the customer or local forwarder

03. Customer

Confirm the arrival time of the goods with Chinese forwarder